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IT Support Team Leader

Our client is looking for an IT Support Team Leader to join their team.  This person will be responsible for managing and mentoring a team of 2, providing 1st and 2nd line support to the company’s end users and running the day-to-day support of the company’s IT systems.

This person will need to be comfortable to work in a factory environment and to be involved in an on-call rota.  The role would be ideal for someone from an IT support background who is highly organised and efficient.

Key responsibilities

  • Taking the lead on the day to day operation of IT support. This is not exclusively service desk based, and will involve going into the factory environment probably several times a day.
  • 1st and 2nd line support
  • Providing out of hours support on a rota basis
  • Managing and mentoring a support technician and an IT apprentice
  • Managing the incident backlog and prioritising workload
  • Overseeing the purchasing and disposal of IT equipment
  • Administering Active Directory
  • Reporting on the performance of the service desk
  • Writing procedural and/or support documentation
  • Ensuring the company’s anti virus and firewall are up to date and fit for purpose
  • Carrying out occasional installations and maintenance out of hours

Skills and experience

  • ITIL and Microsoft accreditations would be advantageous.
  • Knowledge of Excel, Word, Outlook & Visio
  • Working knowledge of Windows Server & Active directory
  • Experienced at support of Laptops, desktops and printers
  • Networking
  • Mobile smartphone support
  • Office 365 Admin Portal
  • VoIP systems
  • Experience of mentoring others while delivering own objectives
  • Full cycle request management, documentation and change control

You will need to live within 1 hr of Derby due to the on-call element of the role (1 week in 3, 24×7 and includes weekends).  Calls are relatively infrequent and tend to be password resets but it is essential that you can get to the site if needed.  You will need a driving licence and to be eligible for business insurance, for occasional travel to other sites.

This is a great opportunity to join a friendly and supportive team in a senior position, and contribute to the ongoing success of the business.  Interested?  Send your CV now!
To £38,000 (includes on-call).

    • Job type: Permanent
    • Location: Derby
    • Date posted:
    • Salary:£35000 - £38000