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Our client is looking for an enthusiastic individual to join the IT department in a day-to-day task role. The candidate will be working with IT hardware and software including computers, servers, mobile and landline telephones.

This is an excellent opportunity for a junior IT support engineer to further their skills, with expansion into server management, Microsoft Azure, SQL and Office365.

Key skills:

PC Support, Windows 7, Windows 10, MS Office, providing remote support, Active Directory

Basic knowledge of common networking protocols

Any experience of supporting Macs would be useful, but is not essential.

Your responsibilities:

  • Perform prioritised day-to-day operations such as solving computer problems on PC/Mac, peripherals, printers, software and phones. Liaising with external contractors as required.
  • Perform setup and configuration of computers and laptops for users. Including installing software and configuring as requested by the end user.
  • Provide support to users via the telephone and via remote access software for the UK and far east operations. (100 users in the UK, over 2 sites)
  • A good customer orientated manner is required with the ability to work to tight deadlines.
  • Maintain IT related documentation including asset registers, equipment logs, the IT support task lists and licencing summaries.

Experience required: knowledge of computers, both PC and Mac. Experience of Windows and Mac operating systems and programs such as Microsoft Office, Adobe Illustrator etc. A basic knowledge of networking. A good methodical approach to fault finding and diagnosis.

The right person will enjoy a varied role in a friendly environment where you will receive extensive IT training on the job from skilled professionals.

Location: Near Birmingham International Airport – approx. 1 mile from Birmingham International Railway station.  5 miles from Solihull.

£20,000 – £25,000 depending on experience.

Interested?  Send your Cv now!

    • Job type: Permanent
    • Location: Solihull
    • Date posted:
    • Salary:£20000 - £25000